Residential Cleaning FAQ | SARAH CLEANERS

House Cleaning Service Frequently Asked Questions

Here are frequently asked questions (FAQs) for your House Cleaning Services:

What services do you offer?
We provide a range of cleaning services, including regular house cleaning, deep cleaning, move-in/move-out cleaning, and specialized cleaning for kitchens, bathrooms, and more.
How do I book a cleaning service?
You can book through our website or app by selecting the service, choosing a date and time, and providing your address.
What areas do you serve?
We currently offer services in [list of locations]. You can check availability in your area on our booking platform.
Do you bring your own cleaning supplies?
Yes, we bring all necessary cleaning supplies and equipment. If you prefer specific products, please let us know during booking.
What are your working hours?
Our cleaning services are available from [start time] to [end time], [days].

What is included in a standard cleaning?
A standard cleaning covers dusting, vacuuming, mopping, wiping surfaces, and general tidying up in all rooms.
What is the difference between standard cleaning and deep cleaning?
Deep cleaning includes all standard cleaning tasks plus detailed cleaning of hard-to-reach areas, appliances, grout cleaning, and more.
Do you offer one-time cleaning or recurring services?
Both! You can schedule a one-time cleaning or set up recurring services (weekly, bi-weekly, or monthly).
How long does a cleaning session take?
Cleaning times vary based on the size of your home and the service requested. Typically, a standard cleaning for a 3-bedroom house takes about 2-3 hours.
Do you clean after renovations or construction?
Yes, we provide post-renovation and construction cleaning services to remove debris, dust, and residue.

How much do your services cost?
Pricing depends on the type of service, the size of your home, and any additional tasks. You can view estimated costs on our booking page.
Do you charge by the hour or by the job?
We offer both options. Hourly rates are ideal for flexible needs, while fixed rates apply to specific tasks or service packages.
What payment methods do you accept?
We accept all major credit/debit cards, digital wallets, and cash payments.
Are there any hidden fees?
No, our pricing is transparent. Any additional charges for extra services will be disclosed upfront.
Do you offer discounts or packages?
Yes, we offer discounts for first-time customers, referrals, and subscription packages for recurring services.

Are your cleaners trained and insured?
Yes, our cleaners are professionally trained, background-checked, and fully insured for your peace of mind.
Can I request the same cleaner for recurring bookings?
Yes, we will do our best to assign the same cleaner for your regular bookings based on availability.
Do I need to be home during the cleaning?
It’s up to you! You can stay home or provide access instructions during booking.
What happens if something is damaged during cleaning?
In the rare event of damage, we will address the issue immediately and provide a resolution in line with our damage policy.

Can I customize my cleaning service?
Absolutely! You can specify tasks, prioritize rooms, or request add-ons like fridge cleaning, oven cleaning, or window washing.
Do you clean pet-related messes?
Yes, we clean pet-related messes. Please inform us beforehand if there are special cleaning needs or if you have pets at home.
Do you offer eco-friendly cleaning options?
Yes, we provide eco-friendly cleaning services using non-toxic and biodegradable products.

How do I reschedule or cancel my booking?
You can reschedule or cancel your booking through our website or app up to [timeframe] before the scheduled time.
What is your cancellation policy?
Cancellations made within [timeframe] of the scheduled service may incur a fee. Please refer to our policy for details.
Can I book a cleaning service on short notice?
Yes, we offer same-day or next-day bookings based on availability.

How can I contact customer support?
You can reach us via email at sarahcleanersph@gmail.com, phone at 09668412990, or live chat on our website or app.